Laura S. Shrout - Web Resume

Resourceful IT contractor and gig economy expert with 20+ years of experience in enterprise hardware support, customer service, and digital platforms. Skilled in incident management, technical troubleshooting, and adaptive workflows. Known for strategic thinking, clear communication, and hands-on problem solving across diverse industries.

Currently seeking a **part-time, remote role** leveraging technical expertise and adaptive problem-solving skills.

Email Me Now about Remote Part-Time Opportunities Download Resume (PDF)

Professional Experience

Self-Employed Contractor

Davenport, IA

Present

Delivered hardware/software support for desktops, laptops, printers, and networks.
Operated as a rideshare and delivery driver using Android platforms (Uber, Lyft, DoorDash).
Evaluated web content for relevance and quality.
Supported hardware refresh projects: staging, deployment, and troubleshooting.

Hewlett-Packard

Davenport, IA

Strategic Incident Manager:

Led resolution efforts for high-impact incidents, coordinated cross-functional teams, and ensured minimal downtime.

Customer Service Engineer:

Performed onsite installations, upgrades, and repairs.

Central Missouri State University

Warrensburg, MO

Maintained student and departmental computer systems.
Assisted students with software applications and supported lab operations.

Skills & Expertise

Technical Skills

Enterprise IT Support (7x24) Incident & Change Management Computer & Network Repair Hardware Deployment Projects

Soft Skills

Strategic Problem Solving Customer Service Excellence Android App Proficiency Technical Training & Mentoring

Website Portfolio

RiverbendSwap.com

Under Construction

A community-focused web project currently under construction and coming soon. This project utilizes modern web technologies.

riverbendswap.com

Education & Certifications

Bachelor of Science in Electronics Technology