Laura Shrout

Summary

Dedicated and experienced professional with a strong background in customer service, technical support, and remote work. Proven ability to troubleshoot and resolve complex issues, adapt to new technologies, and consistently deliver high-quality results. Skilled in working independently and collaborating effectively in virtual environments.

Skills

• Customer Service: 10+ years of experience providing exceptional customer service.
• Technical Support: Proficient in computer, printer, and network setup, configuration, maintenance, and repair.
• Remote Work: Successfully managed self-employed subcontractor status for 10 years, demonstrating strong time management, self-motivation, and communication skills.
• Software Proficiency: Skilled in using Android and web applications, and Microsoft Office Suite.

Experience

Self-employed, Davenport, IA

• Rideshare Driver, Full-Service Shopper & Delivery Driver: Utilized Android apps to efficiently manage rideshare and delivery services, maintaining high customer ratings.
• Social Media Evaluator: Utilized web applications to review and rate web content, contributing to the improvement of search data relevance.

Hewlett Packard, Davenport, IA

• Strategic Incident Manager: Led teams of experts in resolving high-impact incidents, minimizing customer disruption and ensuring timely communication.
• Customer Service Engineer: Performed on-site installations, maintenance, and repairs on customer equipment, effectively identifying and addressing customer needs.

Central Missouri State University, Warrensburg, MO

• Computer Technician: Provided troubleshooting, repair, and maintenance services for student lab and campus department computers, printers, and networks.

Education

• University of Central Missouri, Warrensburg, MO
• Bachelor of Science in Electronics Technology, GPA: 3.59